Delivery Information

Bubby Knit uses Australia Post for all deliveries.

Internet orders are dispatched within one and three business days Monday to Friday (excluding weekends and public holidays).

Domestic Shipping

Bubby Knit services all Australian states and prices are displayed in Australian dollars.

The cost for postage is calculated at the time of check out and a total will be added to your cart depending on the size and weight of the items you are wishing to purchase, which delivery option you choose and where it is being shipped to. There is a “Calculate Shipping” option in the shopping cart which will enable you to pick the state you live in and your postcode which will update the total cost.

There are two options to choose from in the shopping cart:

1: Australia Post Regular Post, signature on delivery required. If no one is home when delivery occurs, Australia Post will leave a card for you to pick up your item at your nearest Australia Post outlet where the parcel can be collected during normal business hours.

2: Australia Post Express Post (Guaranteed next business day within the express post network if posted on any business day Monday to Friday in accordance with the conditions set out on the item). Signature on delivery required. If no one is home when delivery occurs, Australia Post will leave a card for you to pick up your item at your nearest Australia Post outlet where the parcel can be collected during normal business hours.

Once items have been posted, please remember that the postal system is out of our hands and that delivery times may vary, especially in peak times such as the Christmas, New Year and Easter periods and for Public holidays.

Delivery times are provided by Australia Post and in our experience we have found that these are not always accurate as specified in the shipping calculation in your shopping cart. Therefore we recommend that you allow between 1-8 working days from the date we ship your order (depending on where you live in Australia). You can calculate the delivery times with Australia Post using the following link https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

By using this website and placing an order you agree that Bubby Knit does not hold any responsibility for parcels lost or delayed within Australia. Although we will endeavour to help you, we do not assume responsibility for parcels missing within Australia.

If you have not received your parcel within 15 working days, please contact us so we may enquire with Australia Post about your order. Although it is rare for a parcel to go ‘missing’ we will do our best to liaise with the postal system to locate your parcel if it is within Australia.

International Shipping

For all deliveries outside of Australia we have a system in place which will automatically detect which country you are located and calculate the cost of your item(s) and delivery in your local currency.

The prices within the online store DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur. Please refer to your local customs and import authorities about what these additional charges may be.

To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.

Bubby Knit does not accept liability for delays on orders held at customs or any customs charges. By using this website and placing an order you agree that Bubby Knit does not hold any responsibility for parcels lost or delayed outside of Australia. Although we will endeavour to help you, we do not assume responsibility for parcels missing in international postal systems.

The cost for postage is calculated at the time of check out and a total will be added to your cart depending on the size and weight of the items you are wishing to purchase, which delivery option you choose and where it is being shipped to. There is a “Calculate Shipping” option in the shopping cart which will enable you to pick the country you live in and your postcode which will update the total cost.

There are three options to choose from in the shopping cart:

1: Australia Post Economy Air, this is for parcels up to 2kg and takes up to 10 plus days.

2: Australia Post International Standard, this is for parcels up to 20kg and comes with tracking including email notifications. Delivery takes up to 6 plus business days.

3: Australia Post International Express, this is for parcels up to 20kg and comes with tracking including SMS and email notifications and signature on delivery. Delivery takes up to 2 to 4 business days between major metro areas.

Please refer to the following link for more information regarding international shipping with Australia Post https://auspost.com.au/business/shipping/delivery-speeds-and-options/international-delivery-services

Please note that in some countries, Australia Post may be unable to provide any shipping methods and or the options of International Standard or International Express for delivery. Please use the shipping calculation tool in your shopping cart to view what delivery options are available.